Privacy Policy
Privacy Policy
Last updated: Today
This Privacy Policy describes how Novellea Melbourne collects, uses and protects your personal information when you visit or make a purchase from novelleamelbourne.com.
By using our website, you acknowledge the information practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to cart
We collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud or security issues
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Send marketing emails, where you have subscribed or otherwise permitted by law
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Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify's data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Novellea Melbourne does not directly store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support tools
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Email marketing platforms, where applicable
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Analytics and website performance tools
We share information where needed to provide our services, process orders or comply with legal requirements.
Direct Supplier Fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
Some of these suppliers may be located in China.
Marketing Emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
Some cookies are necessary for the website to work properly.
Data Security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data Retention
We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of your personal information.
To make a privacy request, contact us at:
We will review your request and respond in accordance with applicable privacy laws.
Third Party Links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of third party websites.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact Us
For privacy questions, contact us at:
Novellea Melbourne
Email: info@novelleamelbourne.com
Website: novelleamelbourne.com